Volunteer Your Services

The Charles H. Wright Museum of African American History is the largest Museum of its kind in the world. We provide exceptional learning opportunities focused on the diverse history and culture of African Americans.

We are currently seeking Volunteer Customer Service Representatives to assist with a multi-line phone and guest services in our Administrative Staff area. Volunteers will interact face to face or by phone with executives, board members, staff and guests. There will also be clerical duties as assigned.
Business casual attire required.

The Museum needs Volunteers to cover four hour shifts Tuesday, Wednesday and Thursday afternoons from 1 p.m. until 5 p.m.

Volunteers must have customer service, public contact and multi-line telephone experience.

What can I do as a volunteer?

Staff Aide: Assist museum departments in various ways, such as mass mailing projects, making phone calls and answering phones, filing, making copies, faxing documents, typing letters and other light office and clerical duties. Staff Aides can be placed in the following departments: Curatorial, Education, Development, Marketing & Public Relations and Facility Rental.

Entrance/Gallery Greeters: Welcome and assist visitors by providing directions, distributing information about current events/exhibitions, open gallery doors, answer general questions, inform visitors of prohibitions (no food or beverages in galleries and no photography except on the lower level), and maintain a presence in the museum.

Gallery Monitors: Provide direction to visitors, enforce rules regarding food/beverages and photography, monitor behavior of visitors ensuring that exhibitions are not being touched or damaged, and report any problems within galleries.

Museum Educator: Conduct tours for groups of all ages throughout the year. Museum educators also facilitate workshops for groups (e.g. jewelry making, flag making, etc.). Volunteers have to complete the required training process to conduct tours.

Special Events: Assisting with planned and annual museum events such as African World Festival, Juneteenth, Kwanzaa and others.

Membership: Promote and sell museum memberships at various events at the museum or at community sponsored events.

What is required? Top

Take these simple steps:

1. Call the volunteer office for orientation dates at 313.494.5800.
2. Attend an orientation session.
3. Complete an application.
4. Complete an interview questionnaire.
5. Complete skills inventory.
6. Complete building tour.
7. Make a commitment to volunteer 4 hours per week or per month.

Benefits of Volunteering Top

• Unique and exciting work environment
• Training
• Flexible hours
• Opportunity to share special skills and talents
• Museum store discount
• Annual recognition dinner
• Service year awards/gifts
• Community Service hours

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